Most managers spend the better part of their work lives in meetings. Managers who lead these sessions typically have little education or training in group dynamics or “what goes on in groups.” As a result, both managers and work groups often see meetings as a necessary evil. As healthcare organizations continue to move from traditional command-and-control models to participation-and-empowerment models, this view of meetings cannot survive. A successful manager must facilitate group interaction and teamwork or run the risk of creating an obstacle to continuous improvement and employee involvement. Read the rest of this entry »
